That's why it's called work?

Under a heading called "Search and Annoy," on the last page of its July issue, Baseline Magazine had this to say:

Corporate knowledge-worker bees can gather information more easily than they used to -- but that may not be saying much. A survey of 300 business professionals worldwide by research firm Delph Group found more than half think that the process of finding the information they need to do their jobs has improved in the past two years. However, 68% said it remains 'difficult and time consuming.' Folks, that's why it's called work.

Aside from annoying me, that last smart-aleck comment makes me wonder: what would an employer rather do: pay people for writing a report, coaching a subordinate, creating something; or pay them for the time they have to waste trying to find the information they need to do the former?